Community Manager, Engagement

ABILITYntwrk ABILITY Network, Inc.

Since 2000, ABILITY Network has been leading the way with our g

Job Purpose:

The Community Manager is an appointed overseer for all social communities using the Salesforce platform. The Community Manager is responsible for driving the launch and evolution of our Salesforce Ideas and Communities, inspiring our community of users, providing support, moderating user generated content, creating community content, and escalating any issues to the appropriate internal teams.

This includes curating content that’s thought-leadership and social media industry related, and works collaboratively with internal stakeholders on blogs, webinars, podcasts, eBooks, whitepapers, case studies, client profiles – anything that helps contribute valuable, educational content to our community and customers around the social media space. The ideal candidate is an individual with a passion for driving employee and customer engagement and a genuine interest in leading innovation.


Community Strategy & Design

Assist with creation, conception, and presentation of community strategy
Build relationships with internal stakeholders in order to align our community efforts; Participate in relevant conversations related to our organization’s programs and services

Recommend and implement new community features as appropriate.
Develop KPIs and measure success of community engagement, report on community trends to internal teams, and advise on potential opportunities or risks.

Work closely with system administrator and community platform vendor(s) to address, resolve, and communicate any issues related to the features and functionality of the community

Community Management & Moderation

Develop and maintain community training resources, guidelines, and policies

Work behind the scenes to develop organizational support/ responsiveness to community members

Participate in discussions in order to foster a positive community and add value to participants’ experience

Develop, train and empower community champions program including recognition and support of our community

Communications & Content

Communicate and promote new community features and activities internally

Help develop and seed content and discussions to keep communities active and valuable to our end users

Work with internal stakeholders to develop and implement engagement strategies and tactics

Work with Communications, Marketing, and other divisions to ensure successful coordinated campaigns

Other duties as requested and/or determined


  • Bachelor’s degree in communications, marketing, advertising, public relations, media studies, business and/or related field
  • 4+ years of experience managing social media platforms or online communities
  • Understanding of community networks and – design, functionality, strategy
  • Experience with products such as Communities and Ideas
  • Strong knowledge of Digital Marketing/Social Media platforms and tools
  • Exceptional communication skills
  • Very high attention to detail
  • Excellent verbal, written, and presentation skills
  • Proficient in Microsoft Office suite
  • Excellent verbal and written communications skills
  • Excellent time management skills
  • Self-motivated with strong organizational/prioritization skills
  • Ability to multi-task with close attention to detail
  • Proven ability to work effectively under pressure & meet deadlines

Travel: 10%




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