Manager, Online Community and Community Programs

Website Cisco Meraki

We believe in simplifying powerful technology

At Cisco Meraki, we believe in simplifying powerful technology, enabling our customers to spend less time managing their IT infrastructure and focus more on advancing their own missions. We do this by building and selling solutions – wireless, switching, security, communications, EMM, and security cameras – all managed through Meraki’s intuitive, web-based dashboard interface.

The Meraki Training & Evangelism team helps to drive market adoption by equipping individuals to position, sell, and deploy Meraki products. We build enthusiasm, excitement, and expertise across internal, partner, and customer audiences.

The team is currently working on an online technical community to augment the Meraki support experience and expand over time to become the go-to resource for Meraki learning and discussion. We’re looking for an experienced community manager to lead the strategy and execution for community growth and evolution. If you’re a strategically-minded community leader who excels at program planning, execution, and analysis, and enjoys building something from the ground up, we’d love to talk with you.

Responsibilities

  • Develop and execute on the roadmap for community growth and evolution; the community is starting as a peer-to-peer support forum but will quickly grow to include other uses such as training, events, and partner engagement
  • Define KPIs; analyze, prepare and deliver reports to internal stakeholders
  • Gather user feedback and iterate on community structure and content to keep users engaged and supported
  • Promote the community externally to recruit new users
  • Refine community guidelines and principles to foster a culture of helpfulness and civil dialogue
  • Engage with super users and help them to build their reputations and influence as evangelists
  • Oversee technical and system administration aspects of the community, including platform maintenance, vendor relations, and integration with other Meraki systems
  • Serve as a moderator while the community is in its infancy and help to shape the supporting team as the community grows

Desired Skills and Experience

  • 3+ years of experience in community management or customer advocacy
  • Passion for connecting people
  • Familiarity with the administrative and technical aspects of community platforms (Lithium experience is a plus)
  • Entrepreneurial thinking and the ability to act effectively with high-level direction in a fast-paced environment
  • Proven ability to lead cross-functional initiatives
  • Strong quantitative skills and experience defining and reporting on community metrics
  • Deep understanding of community best practices and market trends
  • Clear, concise, and compelling written and verbal communications; empathy and tact in interacting with community users
  • Experience with the IT industry and users is a plus
  • Bachelor’s degree

To apply for this job please visit the following URL: https://meraki.cisco.com/jobs#747445 →