Membership Manager

Website galvanize Galvanize

The Learning Community for Technology

Vision and Values:
Galvanize campuses are not simply places to work; they are environments of active engagement, learning and growth. Galvanize exists to provide access to opportunities for any individual who has the ambition to live a life of continuous learning and growth.  We create and operate a network of urban campuses that are based on building and leveraging community.  On our campuses, you feel a healthy mix of students, entrepreneurs and high energy professionals working to create innovative digital technology startups and build their own careers along the way. Galvanize is a fast paced, dynamic workplace filled with some of the most innovative startups and driven students. As a company scaling up, we are constantly improving on our systems and procedures.  We are looking for someone who is an out of the box thinker who understands the importance of effectively balancing revenue creation, member satisfaction and operational efficiency.

You in a Few Sentences:
You are hungry to grow our technology learning community, take seriously the opportunity to connect potential members with the exceptional value Galvanize will provide them is invigorating, and have immense pride in the work that your name is attached to.  You are the bridge builder of the startup community, connecting Galvanize Members to the people, resources and knowledge they need to learn and grow their businesses.  You delicately balance finding and filling the community with the right members, and keeping those members ecstatic to be here by supporting their businesses, and have the connections and entrepreneurship acumen to deliver on your promise of a business changing experience.  Curating content excites you and being the gatekeeper of our member’s learning experience is something you are proud of. You have a deep understanding of the challenges and needs of growing, early-stage technology companies—either because you’ve lived it or you follow the industry extremely closely.  You have experience consistently hitting and exceeding revenue & churn goals, while always acting in good faith to the customer and the community.

About the Role:
Galvanize is looking for a highly motivated business development specialist & relationship manager and content curator to join our membership & sales team.  This combo role is responsible for both membership fill & sales goals, as well as campus membership content creation, member happiness (NPS) and churn.  Diligent follow up, an ability to tell and sell the Galvanize story,  experience building, and managing relationships are must-haves to be successful in the role. The ideal candidate thrives in an exciting and evolving company, and wants to be a critical part of a scaling business.

Responsibilities:

  • Lead and manage campus Membership Sales activities resulting in month over month revenue growth. (Business Development)
  • Serve as the lead relationship manager and trusted advisor, maintaining detailed knowledge of Member needs, company milestones, and growth trajectory. (Account Management)
  • Meet and exceed Monthly, Quarterly, and Yearly revenue targets. (Business Development)
  • Identify Member learning gaps and curate a monthly/quarterly programming strategy of entrepreneurship educational content directed at the needs of our founders, and their employees. (Content Curation)
  • Proactively identifies opportunities for Member companies to engage across all Galvanize products. (Cross-selling)
  • Take an entrepreneurial approach to building a market based sales strategy specific to the campus location. (Market Awareness)
  • Maintain a pulse on the current (and relevant) technologies in the tech industry and emerging trends. (Tech Trends)
  • Identify high quality entrepreneurs, startups, and enterprise companies that will compose our community and are actively engaged in it. (Outbound Sales)
  • Maintain and develop network with notable local investors, advisors, thought leaders, sector and functional experts to provide support for Galvanize Members. (Network)
  • Actively manage inbound and outbound Salesforce funnels of individuals and companies that are interested in Galvanize Membership with utmost organization and efficiency. (Pipeline Management)
  • Provide tours of the campus to interested prospects, telling and selling the story of Galvanize, and what it means to be a part of our community. (Communication Skills)
  • Consistently convert Membership Sales opportunities at a high rate. (Closing Skills)
  • Maintain high level of knowledge of the community and constantly seek to connect Members to other parts of our business. (Relationship Building)
  • Attend sales and product training, and develop proficiency in all things Galvanize, as well as a basic understanding of the technology, education, and startup industries. (Growth Mindset)
  • Proactively share best practices, experiences, and knowledge to Membership and Campus teams. (Growth Mindset)
  • Regularly ask for direct feedback and ideas for continually improvement. (Growth Mindset)

Qualifications:

  • 3-5 years of related experience in sales/business development, as well as experience in the startup world (either at a startup or a company engaging in the entrepreneurial ecosystem)
  • Deep understanding of Business Development terminology “lean”, “MVP”, “seed funding”, “bootstrapped”, “B2B” and more – in essence you have entrepreneurial ‘street cred’
  • Ability to quickly develop relationships and establish credibility through consultative needs based conversation – whether in person, on the phone, or over email
  • Excellent organizational skills, ability to multi-task, and strong attention to detail
  • Excellent written and oral communication skills
  • Demonstrated entrepreneurial skillset; delivers hustle with a flourish
  • Past entrepreneurial pursuits a plus
  • Previous experience in educational programming / events a plus
  • Previous client management or hospitality experience a plus
  • Curiosity in emerging technology trends and entrepreneurial education
  • Experience building relationships with business professionals (C-suite, VP-level, etc.) of varying levels
  • Ability to think on your feet to creatively solve our potential members’ needs
  • Must be hungry to meet and exceed monthly quotas
  • Must have a positive attitude, confident, and desire to be the best
  • Experience withSalesForce.com is preferred
  • Demonstrated ability to learn and adapt to new tools and processes

To apply for this job please visit the following URL: https://jobs.lever.co/galvanize/17191a7a-e8ed-47d8-8405-faf812bbe407 →