Online Community Manger
“The role of community manager, someone who engages and delight customers in a digital world the same way as the retail store manager, is going to explode.” -Yahoo! Finance
If this is you ^^ (and you’ve already managed an engaged, tech-focused community for at least a year) please keep reading….
ManyChat is a Messenger marketing and chatbot tool launched in 2016. We work directly on the Facebook Messenger platform, and we’re one of the fastest growing chatbot platforms in the world. ManyChat serves 150,000+ Facebook business pages, and we’re looking for a special person to help our 24,000-strong community of small businesses, entrepreneurs, and brands to achieve success with Messenger marketing.
This is a specialized position which requires someone with working knowledge of digital marketing (experience using ManyChat to build chatbots is a significant bonus!) Also, if you’re not excited to spend your workday inside a Facebook group with 24,000 small business people who are using chatbots to grow their businesses (i.e. this is a B2B role), this might not be the most fun for you 🙁
The Community Manager will bridge the gap between company and customer by facilitating meaningful relationships between community members. The Community Manager provides a voice for the company, while advocating on behalf of the customer. Do you love helping people on both sides of the table feel heard? This is a wonderful opportunity to flex those strong empathy muscles.
The right person for this role has experience in social customer service, a deep familiarity with various social media platforms (especially Facebook), and a working knowledge of effective content marketing strategy. You’re an empath, a troubleshooter, a “just give me 30 minutes and we’ll figure this out” kind of person.
Roles & Responsibilities
Create and maintain a vibrant sense of community by establishing and upholding the company’s Community Guidelines
Address customer service issues, both proactively and reactively, that present themselves inside the community
Monitor discussions and trends within the community. Identify and report trends in usage to team leadership, and advise on potential opportunities to create new educational content
Monitor and measure the success of community engagement (i.e. number of users, number of discussions, etc.)
Identify, analyze, and report on community trends to internal team (you know the metrics that matter most, and how to communicate those to a team)
Identify key community members, and provide opportunities for them to participate on a higher engagement level (you’ll be the point of contact for all community moderators, and you get to call the shots in there!)
Identify and welcome new members, and provide opportunities to introduce and involve them in the community
Communication Skills – Superior ability to create compelling narratives for internal and external audiences (both written and verbal – we’ll need you to jump on a Facebook Live and get down to business if need be!)
Community Management – Demonstrated ability to develop and execute short and long-term community management strategies that influence growth, engagement, and community culture.
Relationship Management – A strong understanding of how communities behave on the social web, and how to develop and maintain positive behaviors. You know how to deal with trolls. You know how to foster advocates.
Content Marketing – Demonstrated experience with successful management and execution of a content marketing strategy. Show us the blog(s) you’ve managed/edited! What was the strategy? What did success look like?
Please email your resume to [email protected] along with this special assignment…. join the ManyChat community here and tell us the first 5 initiatives you’d implement to make our community a better place.
To apply for this job email your details to firstname.lastname@example.org