Head of Community
Head of Community
Who we are
Mumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24/7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work.
Why work for us?
We’ve grown sustainably over the last 16 odd years and we’ve got every intention of carrying on. We’re building a high-performance, collaborative and agile work environment. We believe that mistakes are human, but learning is divine. We put purpose before profits, we’re committed to diversity and equality, and our computers – metaphorically speaking – say ‘YES’. We don’t only want to hire the best people: we want to retain them. If you need some flexibility, let us know and we’ll do our best. For more about our equality and diversity policy, see here.
We host sandwich lunches, staff parties and knowledge sessions, we have a choir, a book club and a football team, and we have our own yoga studio while remaining tolerant of the Lycra-averse. Working for Mumsnet means never having to pretend you don’t have a family (or other commitments) and we promise never to keep you away from the school sports day.
Where we are
We’re based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub.
We’re on the hunt for a Head of Community to lead our best-in-class team of community managers. We’re thinking of this as a largely in-office role because of the team leadership requirements, but we understand how Skype works and we’re open to some flexibility for the right candidate.
What you will do
- Oversee the team’s day-to-day work: manage rotas, budgets and training; recruit where necessary; contribute to senior management team decisions.
- Produce regular reports based on data. We don’t like guessing.
- Proactively engage with our highly diverse, smart and well-informed users – and reflect their views back to us.
- Identify emerging issues, interesting new approaches and competitor moves, and be ready to make recommendations.
- Make the tough calls about forum issues, and stand ready to advise other teams about how to approach tough calls of their own.
- Make roughly one big mistake per month, clean up after yourself, learn and move on.
What you must have
- Experience as a forum admin, probably as team leader.
- The kind of drive that some people might find a little irritating. This role involves lots of hard work and keeping multiple balls in the air.
- Toughness, a cool head and an air of calm. You won’t shrivel if 200 users disagree with you, online, using swears. But it will prompt you to go back over your working and to pragmatically consider whether this is the right ditch to die in. At no point in this process will you freak out.
- Leadership skills like you wouldn’t believe. You can reassign a staff member from a fun task to a less fun task without asking their permission or gaining their lifelong enmity. You can manage an elastic roster of freelancers and remember to occasionally ask after their children. You like people, and they tend to like you.
- An analytical brain and top-notch writing skills. The person we hire needs to be able to negotiate a path through the grey areas and they will be ready to articulate their position clearly and persuasively
It’d be nice if you had
- Creative solutions that make us excited and sometimes result in spontaneous cake.
- An understanding of forum law, libel and liability
- The patience of a saint and fairly permanent good humour
If all of this sounds good to you, please apply with your CV and a covering letter that demonstrates some of the qualities we’re looking for.