Manager, Educator Community

National Geographic Society

Position Summary:

National Geographic has been building community with educators for the past thirty years and has been working in the online community space for the past four years. The organization is in the process of expanding our online community and is looking for a skilled community manager to help us scale our existing reach and transition to a new digital platform.

The educator community manager will work as an integral member of the education team to support online community engagement with PreK-12 formal and informal educators. The community manager will support the implementation of projects and programs within the community and curate relevant content. The community manager will facilitate rich and rewarding conversations between educators to inspire them to teach kids about the world while connecting to National Geographic resources and programs.

Responsibilities:

Community Content Development – Develops and implements a robust community content calendar. Researches internal and external education topics and writes compelling content for a PreK-12 formal and informal educator audience who teach across subject areas. Creates opportunities for educators to engage with National Geographic and each other at a deeper level through events, challenges, and other engagement opportunities.

Community Moderation – Facilitates communication within the online educator community. Responds to posts and questions from educators and moderates discussions. Engages members in rich conversation about teaching and learning.

Community Growth and Metrics – Helps grow the educator community audience. Tracks and analyzes key growth and engagement metrics and creates reports. Manages a group of community leaders/ambassadors to receive feedback and beta test new ideas. Helps transition a group of Nat Geo Certified Educators from a Google+ Community to new platform set to launch in early 2018.

Collaboration – Serves as a main point of contact with internal groups who support the online educator community, including the digital, social media, marketing, and curriculum teams at National Geographic. Connects and collaborates with like-minded partner organizations. Works well with and facilitates communication and cross-promotion between team members and stakeholders. Attends and organizes group meetings and facilitates collaboration.

Requirements:

Bachelor’s degree and 3+ years of community management, social media, or project management experience.

Excellent project management and organizational skills with a high attention to detail; self-direction and motivation; sensitivity to deadline-driven workflow; ability to handle a variety of projects with changing priorities in a dynamic environment. Stellar written, verbal, and digital communication skills; collaborative, team-oriented work style. Strong research skills. Proficiency in Office suite; familiarity with content management systems, CRM/database management, and web analytics tools a plus. Experience working with educators strongly preferred.