Community Program Manager

  • Full Time
  • Anywhere

salesforce Salesforce

Do you want to be a part of something great? Do you want to feel engaged, motivated, appreciated, and successful? If so, we may have the role for you!

 

Salesforce is looking a fantastic Community Program Manager to help drive program member growth and engagement in our vibrant customer Community (success.salesforce.com). We have more than 2.5M+ community members who are passionate about our product and every one is a budding advocate. It’s our job to welcome them, introduce them to all the programs we have to offer, and make meaningful connections to change their career and lives.

 

As the Community Program Manager, you will be responsible for:

Creating scale programs that engage with our passionate community members
Packaging content from community stakeholders to enable our community members to advocate for our platform
Listening, responding to, delighting, and earning our community’s trust every day
Identifying trending and hot topics on the community to help direct the next programs to create
Working cross-functionally to bring the hottest content to the community
Connecting the right internal experts with Community members as needed
Determining innovative campaigns to gain broad company participation in Community programs
Helping Community members promote Community programs and events both internally and externally
Helping to develop new community engagement strategies
Identifying budding passionate evangelists
Participating in the Community Management network to stay fresh and relevant
Measuring, analyzing, tracking, reporting, measuring, analyzing, tracking, reporting – repeat
Required Skills:

Strong communicator and writer
Passionate about being a customer advocate
Master multi-tasker
Fantastic interpersonal skills and great listener
Willing to go the extra mile to serve our customers
Great at meeting deadlines
Calm under fire and have a thick skin
Good technical understanding and can pick up new tools quickly
Team player, but willing to take charge
Chameleon and can adapt to an ever changing organization
Always looking to be the best in class
Baseline knowledge of the Salesforce platform a plus
BA/BS

 
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

 

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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