Head of Communities and Engagement

  • Full Time
  • London

Springer Nature

Springer Nature is a leading global research, educational and pr

The Communities team at Springer Nature is a new group that was created to drive content and engagement with our authors and the academic community through online communities. This programme is an experimental partnership with Zapnito, which aims to deliver value to the scientific community and our business alike. Our goals are: to add value to the publishing experience for our authors; generate ideas for our journal editors and the wider scientific community; enhance our thought leadership; and increase loyalty to our journals and services.

The Community Manager role is an exciting new position, reporting to the Head of Communities & Engagement, to support our growing portfolio of online communities at Springer Nature. This includes the Nature Microbiology Community, the Nature Ecology & Evolution Community and the npj Science of Learning Community. You will be responsible for a wide variety of tasks to ensure that our communities are successful and sustainable. This includes developing and sharing community management best practice; setting up new online communities; managing freelance community managers; supporting internal stakeholders in Editorial, Publishing and Marketing across Springer Nature; training academic editors, partners and sponsors; monitoring KPIs and measuring success; moderating community content; writing posts and conducting interviews; assisting with the development and implementation of the overall communities strategy.


  • Monitoring the success of our communities, including monthly reporting to internal and external stakeholders
  • Increasing community engagement by writing posts on community best practice, assisting with interviews and other video content and suggesting innovative content
  • Contributing to the launch of new communities by assembling new community proposals and identifying contributors; working with editorial, publishing, marketing and external partners where appropriate
  • Line management of freelance community managers
    Monitoring community content and moderating inappropriate content
  • Highlighting community content on social media and providing training and support to other community stakeholders on social media best practice
  • Providing training for internal staff and external stakeholders, including face-to-face sessions and keeping training materials up to date

Experience, skills and qualifications


  • Community management experience
  • Social media expertise
  • BSc or equivalent in a relevant scientific subject
  • Experience in interacting confidently with senior academics
  • Stakeholder engagement
  • An interest in science


  • Publishing experience or knowledge of the publishing industry
  • Line management experience
  • Higher degree (e.g. PhD) in a scientific subject