October 15, 2015

The World's Largest Gathering of Community Professionals and Businesses

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Community is the future of business.

No one thought Airbnb would disrupt the hotel industry. No one believed that real-time crowd-sourced traffic data would be possible, but Waze proved everyone wrong. No one believed that the taxi industry would ever change, then along came Uber and Lyft.

Disruption is imminent.

The business world has shifted. People have all the power. Loyalty cannot be purchased. Instead, you must connect your users to one another and give them the tools to thrive together with your business.

Today, businesses are finding it harder and harder to stay relevant, competitive, collaborative, and responsive to their customers.

Community strategy is the antidote.

With a proven community strategy, you can connect your users to drive product, marketing, support, human resources, or platform growth.

CMX Summit is where you learn how it is done.

At CMX Summit and the CMX Summit Workshops, you’ll learn tactical community strategy. You’ll meet others who can guide you in your work. You’ll learn to communicate the value of community to the rest of your business. You’ll connect with the best in the industry and walk away with a clear roadmap for moving forward — in your community and in your business.

Stop throwing money at arbitrary community programs and learn from billion dollar businesses how to make community work in your business.

CMX Summit is where the top community professionals and businesses gather from all over the world  to learn from the leading experts in the industry on how to build community online and offline.

At CMX Summit, you will:

1. Hear inspiring stories of how founders build community-driven businesses from the ground up

2. Learn the specific strategies developed by the world’s leading community experts

3. Connect with hundreds of the world’s most ambitious community professionals

4. Gain a deeper understanding of the future of business and the direction of the community industry

5. Discover and experience today’s leading technology that will help you build thriving communities

6. Walk away with tactical, strategic insight for building your community strategy


camille ricketts“CMX Summit is simply incredible. If you’re working in a community role or at a company where community is important, consider it mandatory.”

– Camille Ricketts, First Round Capital

CMX talks are carefully selected based on our incredibly high speaker standards. CEO’s and community leaders have taken the CMX stage representing organizations like NASA, Airbnb, the FBI, Burning Man, Lyft, Apple, Facebook, the Navy, Salesforce and more.

CMX Summit West 2015 will be our biggest and most exciting event yet. Don’t miss it.

A Glimpse into CMX Summit

Event Details

October 14th

Location: Galvanize (44 Tehama St.)
Time: 9:30am-2:30pm

SoftlayerPre-Party sponsored by Softlayer:
Location: John Colins (138 Minna St.)
Time: 7:00pm-10:00

October 15th 

CMX Summit West
Location: Broadway Studios (435 Broadway, San Francisco, CA 94133)
Time: 8:00am-5:00pm

salesforcelogoCMX Summit After Party sponsored by Salesforce
Location: Broadway Studios
Time: 5:00pm-7:00pm

Book your Hotel Today

kabukiIf you’re traveling to CMX Summit West 2015, we’ve reserved a block of rooms at Hotel Kabuki, Wednesday and Thursday nights, October 14 and 15, 2015.

Rooms are available until September 14, 2015 at a reduced rate of $199/night, plus tax. Take advantage of this great rate and book your stay today by calling 800-533-4567 and asking for the CMX Summit rate.

Hotel Block is Sold Out

What Our Past Attendees Are Saying


Thank you to our Promotional Partners!

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Subscribe to CMX to be notified when more tickets are released and more speakers are announced.

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Don't Just Take Our Word For It

  • "CMX Summit is simply incredible. If you're working in a community role or at a company where community is important, consider it mandatory."

    Camille Ricketts, First Round Capital
  • "CMX is the indispensable community industry conference. It taps the most talented and interesting people in the field and will reframe everything you do."

    Evan Hamilton, Community Lead at Coursera
  • "I've been waiting 25 years for the conversations happening here at CMX Summit"

    Ellen Leanse, Apple's Original User Evangelist
  • "It was so exciting to finally meet other community professionals and learn about their successes, struggles and visions for the future. I'm so happy that CMX is leading the way in bringing us together"

    Andrea Diamond, Community Manager at Airbnb

Conference Schedule

We'd love for you to join us!

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CMX Summit Workshops

CMX offers world-class, professional workshops that will take your community strategy to the next level.

This year we have 5 workshops the day before CMX Summit.

Each workshop is a 5-hour long training program that will dive deep into a specific area of community strategy.
At all of our workshops you will walk away with: 1. A clear plan of action for executing on your strategy 2. A set of worksheets and exercises that will allow you and your team to formulate your strategy 3. A metrics dashboard for tracking and reporting on your community strategy 4. Answers to all of your specific questions 5. A group of peers who are facing similar challenges to you and can support you after the workshop

1. Intro to Community Strategy

David Spinks CMX East Speaking CircleTaught by David Spinks, CEO of CMX This workshop is for anyone who's just getting started with their community strategy. It will help you understand where community fits into your business, what the value of community is and a step-by-step strategy for launching and scaling your community. SOLD OUT Learn more about this workshop

2. Integrating your Community and Product Strategy 

Erica KuhlTaught by Erica Kuhl, Sr. Director of Community and Kristie Garafola, Director of Community Enablement at Salesforce This workshop will give you the tools you need to build a community that guides your team to build a product people love. You'll learn a step-by-step strategy for integrating your community into your product development cycle, and how Salesforce accomplished a 2.5x increase in ACV as a result of their community. ONLY 4 SEATS LEFT Learn more about this workshop

3. Community Driven Marketing Strategy 

Lauren Perkins CircleTaught by Lauren Perkins, Author of The Community Manager Playbook and CEO of Perks Consulting In this workshop, you'll learn how communities can be built to help you achieve your marketing goals. Driving acquisition through ambassador programs, content, referrals and other community tactics, you'll be able to help your business grow through the power of community. ONLY 3 SEATS LEFT Learn more about this workshop

4. Community Driven Support Strategy and Implementation

amy mullerTaught by Amy Muller, VP Customer Care & Community at Automatic Labs This workshop brings you an unprecedented opportunity to learn from one of the people who redefined how communities can drive customer support. Amy is a veteran of the Internet tech industry and co-founder of Get Satisfaction. In this workshop, you'll learn how to put together your own strategy for launching and running community support forums, managing support systems and assigning metrics to track and improve your process over time. ONLY 6 SEATS LEFT Learn more about this workshop

5. Building a Successful B2B Community

Louis_petersThis workshop is sponsored and organized by Lithium.  Taught by Louis Peters, Director of Social Strategy Consulting This workshop will provide you with tools and techniques to build an effective community focused on the unique needs of business-to-business companies and their customers. B2B organizations face increasingly high expectations, lengthy and complex sales cycles, and an ever expanding network of players. Learn from Lithium’s social strategy experts how to develop an effective roadmap for a B2B community that produces real results. ONLY 12 SEATS LEFT Learn more about this workshop


Workshops will be on Wednesday, October 14th

Time: 9:30am-2:30pm (all workshops are at this time) Address: Galvanize - 44 Tehama St. San Francisco, CA 94105 – You must purchase a workshop ticket in order to attend one of the workshops. – Space is strictly limited in workshops to ensure that each one is intimate – You may only select one workshop To purchase a workshop, purchase a “Workshop Only”, or “Summit + Workshop” ticket below, and select your workshop in the following page.
Register Now

Register for CMX Summit

Tickets for CMX Summit sell out fast.

General admission tickets are now available. Get yours now.

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