Business Can Be the Most Personal Thing in the World | Nick Mehta

It’s just business, it’s not personal. Or so movies like The Godfather, Glengarry Glen Ross, and Greed would have us believe. But is that really what we want out of our jobs—out of our society? In the tech industry, we’re literally building the digital infrastructure for the next generation. Will that infrastructure create deeper, more meaningful human connections? Or will it amplify our worst impulses? It’s Nick Mehta’s mission to prove that you can win in business while being human first. His company, Gainsight, is responsible for building the world’s largest customer success community. Join him to learn how we can put the human back at the center of business and technology.

Nick Mehta is CEO of Gainsight, the customer success company. He’s a big believer in the Golden Rule and tries to apply it as much as he can to bring more compassion to his interactions with others. Under Nick’s leadership, Gainsight was named the second fastest growing private software company in 2015 by Inc. Magazine. On top of that, Forbes ranked Gainsight as the Best Enterprise Software Company to Work For based on Glassdoor ratings. As Nick likes to say (a little too fast and a little too often), that’s awesome. Don’t get him started on theoretical physics or Steelers football — he’ll talk your ear off!

Watch the recording of Nick’s talk at CMX Summit 2019.
This post is a high level outline created by the CMX Community in the CMX Summit 2019 Collaborative Notes
Business Can Be the Most Personal Thing in the World | Nick Mehta

Let’s talk about community; Community drives business!

  • Prospects
  • Customers
  • Engagement
  • Bookings
  • Clicks
  • Likes

More resources:

The Power of Vulnerability – Brené Brown

The Blue Zones Project – how do you live a long life?


A lot of us have a feeling of not fitting in at some point in time; loneliness is growing because we are connecting to technology, and disconnecting from those around us.

At Pulse, we try to exemplify showing vulnerability. Community allows us to feel a sense of fellowship, of belonging, and that’s what we are working with. “The condition of loneliness is what we as Community Professionals are trying to work with”

Community = Belonging

Business Can Be the Most Personal Thing in the World | Nick Mehta

Personal | Business | Customers

Michael Scott: “Business is the most personal thing in the world”

Call to Action: let’s tear down the walls between personal, business, and customers

  • Customers also want to be seen as people!
  • Your customers want to belong
  • Your enterprise customers want to belong

You need to be able to define: What is our purpose? Why do you come to work?

For Pulse, the purpose is: To be living proof that you can win in business while being human first.

“Fundamentally, community is human-first”


Check out all the talks from CMX Summit 2019. Get ready to CMX & Chill.
*This post was authored by the CMX Community in the CMX Summit 2019 Collaborative Notes
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Beth McIntyre
Community & Events Marketing Manager at Bevy! Passionate about building our in-person community and connecting with members. When I’m not writing on the Bevy Blog, I’m writing about my global travels!