The 2017 Community Value and Metrics Report
Tracking Business Value and Measurement of Brand Communities
Why download this online community research?
Find the best way to track your community's business value and measure your online community.
Inside this community research, you'll find:
71% of organizations employ an online community manager for their community, but many of those community managers don’t have confidence in the metrics they are using.
"This report showcases the complexity of community and shows how this profession will continue to mature."
- Jeremiah Owyang, Founder of CrowdCompanies.com
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