Community Manager

Beeck Center for Social Impact + Innovation
remote - USA
  • Full Time

Job Overview

Beeck Center Community Managers (CMs) are brought on to one of our project teams and lead the development and engagement of our communities of practice and extended networks. Our CMs co-design, implement, facilitate, and evaluate the activities of our external stakeholder partner groups, and offer issue-specific domain expertise to government and public-service practitioners. CMs are critical for identifying needs and opportunities among our stakeholders to which the Beeck Center and our partners respond. The Community Manager is responsible for achieving the following goals through network building, research, technical assistance, and cross-team coordination:

  • Supporting our Community of Practice networks as they seek to grow their offerings or partnerships
  • Creating relationships and facilitating collaboration between partners
  • Identifying ways that the Beeck Center can better support the needs of government and public-service practitioners

 

Project Designation

Intergovernmental Software Collaborative:

The Beeck Center's Intergovernmental Software Collaborative is bringing together U.S. software cooperatives to facilitate their development of shared software and services. This network-based project helps ensure state, tribal, local, and territorial governments can build, adapt, and collaboratively maintain shared software in order to streamline procurement processes, alleviate the cost burdens on agencies delivering public services, and improve the success of the critical government software systems that underpin public policy. Since 2020, we've activated a network of intergovernmental software cooperatives that all use shareable, interoperable, open source, and/or common-core software. The Intergovernmental Software Collaborative team consists of Fellow Shelby Switzer, Fellow Aaron Snow, an incoming Researcher, and our Student Analysts. The Community Manager will join them to engage and grow this network to learn from them, support them in their existing work, and facilitate knowledge and best practice sharing amongst members. This team takes a hypothesis-driven approach to define the current barriers to intergovernmental collaboration and test out possible solutions, in the form of playbooks, open source tools, network events, and other resources. We combine experience from the field with in-depth research and an iterative, human-centered design approach to help make the “right thing” (i.e. collaborative software development) the easy thing for stakeholders at all points in the process.

 

Work Interactions

The Community Manager will report to Beeck Center Director of Programs and work closely with Program Manager Grace Lacy-Hansell for regular meetings to track the development of their project. They will work more closely and frequently with their project team members—including Fellows, Researchers, and Student Analysts. The Community Manager will be charged with building and maintaining relationships with and among government and public-service practitioners throughout the U.S. They will serve as a facilitator, domain expert, and primary point of contact for members of our networks, which will include employees of agencies at all levels of government and employees of non-profit organizations. The Community Manager will also work to identify opportunities for collaboration across other teams at the Beeck Center and the broader Georgetown community.

 

Responsibilities

Network-Building (60%):

  • Plan and host virtual and in-person convenings; track and synthesize key needs and takeaways; follow up on action items; share and publish insights
  • Coordinate event planning with project teams including content development, logistical set up, speaker engagement, drafting promotional and outreach materials, agendas, runs-of-show, presentations, and activity materials
  • Conduct periodic check-ins and consultations with network members
  • Establish email lists and/or other communication and engagement tools and methods to support connection, exchange of ideas, and peer learning

 

Research and Technical Assistance (20%)

  • Conduct dedicated, issue-specific research and providing technical assistance to inform and shape the direction of the project
  • Identify government and nonprofits that have common needs and working with them to address those needs collectively
  • Assist with ad-hoc research for information requests from community members
  • Publish written content, such as articles, reports, white papers, blog posts, and toolkits to support public communications
  • Contribute to research and documentation of project. Cross-Team Coordination (20%)
  • Manage and mentor student analyst(s) hired to support the project
  • Communicate daily with Project Team members, report community statuses and needs, and provide thought partnership; exchange ideas and share best practices for cohort engagement, learning, and development
  • Work closely with external partners to identify opportunities for strategic collaboration, program alignment, and/or audience development

 

Work closely with internal Beeck Center colleagues to:

  • Support grant reporting, project proposals, and other reporting to highlight the project activities
  • Coordinate operations, internal project management tools, and business processes for the portfolio of projects
  • Communicate with peer program managers and key Beeck Center staff around updates, coordination points, and reporting expectations
  • Track project expenses and coordinate budget management with Director of Operations + Finance and Director of Programs

 

Requirements and Qualifications

The ideal candidate for this role has the following experience:

  • Bachelor's degree
  • 4+ years experience in capacity building, developing communities of practice, human-centered design, and/or stakeholder relationship management
  • 2+ years experience working in or in partnership with government
  • Familiarity with the subject matter of the Beeck Center's project(s)
  • Demonstrated ability to design and facilitate innovative peer-learning programs for practitioners
  • Experience with event planning, convening, and production
  • Experience conducting and publishing research
  • Commitment to centering equity in supporting government officials as they build software to deliver services to the public and build trust
  • Flexible, adaptable workstyle, willing to collaborate with the team and co-create something that's never been done before

 

Compensation and Employment Term

The Community Manager role is a full-time, term position for one year. The annual salary range for this position is $65,000

  • $80,000 annually, commensurate with experience, and includes full benefits. The position is expected to begin in early August 2022 and will have the option of full telework and/or working in person on Georgetown University's campus in Washington, D.C. The initial scope of this work will conclude September 2023, with a possibility for extension.

 

Application Process:

STEP 1: Beeck Center Supplemental Application
1) contact details, 2) three short-answer questions, 3) interview logistical questions)
STEP 2: Georgetown University Application
(standard resume, no cover letter needed)

 

DEADLINE: Both portions of the application must be submitted by Wednesday, July 6 11:59pm ET for consideration.

Timeline of Key Recruitment Dates
Deadline for Applications: 7/6
First Round Interviews: 7/19-7/21
Final Interviews: 8/1-8/3
Preferred Start Date: August 22, 2022

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