- Provide 24/7 coverage on Telegram, Discord, Forum & Reddit
- Maximize retention and reduce churn
- Maintaining and improving engagement
- Channel NPS surveys/SOCI/CSAT scores
- Building a sense of community(SOCI) and facilitating the process of people helping each other.
- Constantly find new ways to refine and improve community experience
- Relay feedback from the community to the NEAR Foundation
- Familiarity with platforms like Telegram/Discord/Discourse/Reddit and tools that can be used to manage them efficiently
- Producing reports on relevant moderation statistics, issues and outcomes
- Strong organizational and multitasking skills, and a proactive approach
- Excellent writing and communication skills in English
- Strong understanding of Web3 terms and technology
- Great knowledge of online communities and cool under pressure
- Not required, but nice to have: ability to read and write in multiple languages
To apply for this job please visit boards.eu.greenhouse.io.