Community Specialist

GoTo We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond.
Remote-USA
  • Full Time

Your Day to Day

As a Community Specialist you would be working on:

  • Reading, analyzing, and responding to support inquiries in our communities and social media channels, providing timely and accurate responses with empathy that support and empower our customers.
  • Provide a high touch & impactful first impression for new members while encouraging and supporting our existing community members in sharing their knowledge and expertise with the community.
  • Monitoring and identifying the latest trends and potential issues raised by customers in our communities and social channels. Gathering details and examples, and then sharing them with the appropriate team.
  • Proactively staying up to date with product development and changes and then strategically informing and educating customers of said changes.
  • Identify and recommend ways to further improve the community experience that will lead to increased customer satisfaction, community engagement, and retention.

To apply for this job please visit goto.wd5.myworkdayjobs.com.

From the CMX Blog