Reports to: Director of Campaign Management
DoSomething.org is a movement to create the most socially active generation in history.
We fight for our members every single day. We care deeply about activating millions of young people around the world to make impact in their communities.
We believe in young people. We believe all young people have the agency to create social change and we provide them with the guidance to make it happen.
We don’t hire just anybody. We work hella hard and we move super fast. We want people who get excited to come to work at our dynamic office every day.
We genuinely stand behind who we are and what we do. No faking it here. Everyone on our staff has their own “why” for coming to work every day. What will yours be?
The DoSomething.org Campaigns Team is responsible for designing, managing, and evaluating large-scale social change campaigns in order to mobilize our millions of members (ages 13-25) to take action on causes ranging from poverty and homelessness, to the environment and mental health, to literally any cause that affects our members and their communities. Through our campaigns, our members have run drives to donate over half a million period products to homeless shelters around the country, register thousands of new voters, clean up 3.7 million cigarette butts, recycle 1.4 million pounds of textiles, and more.
We’re hiring for a Community Manager to be on the front-lines of helping our members make as much impact as possible in their communities. You’ll be responsible for leading communication to our members, developing and managing a long-term engagement strategy, and piloting new programs and opportunities for our members to connect IRL. Anything related to supporting our members to make as much impact as possible will be your responsibility.
Increase Member Impact
- Design and run competitions for a subset of our most engaged users, to increase the amount of impact on the cause space. (I.e. If an average DoSomething member is recycling five pieces of clothing, you’ll mobilize a subset of members to recycle 5,000 pieces of clothing each.)
- Design high-touch experiences, outside of competitions, for our members to increase the amount of impact they have on the cause space they’re tackling.
Provide Member Support + Youth Expertise
- Lead the charge for member communication — responding to our members in a timely, fun, empathetic, and on-brand way to help support them in participating in our campaigns.
- Manage user testing to optimize our web experience to ensure as many members as possible are completing our campaigns. Analyze trends in communication with members.
- Proactively share learnings with the rest of staff to ensure everything we do leverages learnings from the front-lines of member communication.
Lead and Develop Community Programs.
- Design program to sustain engagement amongst our most active members, so we’re activating them consistently over the span of the year (not just on a campaign by campaign basis).
- Research and devise strategy to engage members and reach new ones through on-the-ground community programs.
- Conduct experiments with our VIP (Very Impactful People) members to understand their needs and develop a thriving and sustained community on and off platform.
- Maintain and bolster a bench of VIP members for storytelling purposes, to highlight during events on the ground, and amplify their stories.
- Work closely with marketing department (social and PR teams specifically) to onboard VIP members as social influencers and content creators in order to increase brand awareness to new audiences.
- Work closely with Product and cross-functional task force to understand the opportunity for community engagement and develop robust programming around it – across digital, physical and marketing touch points.
- 3-5 years relevant experience.
- You have experience working with young people. You’ve worked directly with young people either IRL or in the digital world, and you have lead programs to organize them to achieve a goal.
- You have community management experience. You’ve built, or managed, a sticky community of at least 10,000+ in the past.
- You have excellent communication skills. You’ve lead external facing communication strategy and efforts and have experience managing social media platforms for organizations or movements.
- You have outstanding project management experience. You’ve been responsible for leading a project from conception, to execution, to evaluation — whether that’s event planning experience, or leading a large-scale digital campaign. You’re a quick thinker who know how to put out fires (short-term triage) but then reconfigure processes (long-term improvements).
- You have impeccable attention to detail. You will be responsible for collecting, storing, and sharing tons of content related to our members and no detail is too small.
- You’re proactive. We’re looking for someone who can pilot new programs, think outside the box, and pivot as needed when we’re not getting the results we want. We need someone who can take the work they are given and not only accomplish it, but go the extra mile to make it as creative and professional as possible.
- You’re data-driven. You’ve set up tracking systems necessary to monitor how our tactics are performing and love diving into numbers and data to inform your decisions.
- You’d rather get sh*t done than complain. You understand the importance of proposing solutions for any obstacle in your way.
- You have a deep passion for social change, and a belief in the power of young people to change the world. You believe in working everyday to help shape the next generation of do-ers, leaders and change-makers.
Select Perks & Benefits:
- 3 weeks’ vacation plus the week between Christmas and New Year’s (and Summer Fridays from Memorial Day to Labor Day — office closes at 1:30), fun office environment, a spot on our summer kickball team, and occasional brownie bake-offs. Plus, you don’t have to come to work on your birthday.
- 100% medical and dental premiums covered. Yep, you read that right.
- Five (or six? We’re losing count.) different ways to make coffee. We also have tea, if that’s more your thing.
- DoSomething is an equal opportunity employer. Obviously.
Please, no calls.
To apply for this job please visit dosomething.bamboohr.com.