Manager, Global Customer Community

data.ai The 1st Unified Data AI Company to combine consumer and market data with the power of artificial intelligence to fuel insights.
Remote, AMER
  • Full Time

What can you tell your friends when they ask you what you do? 

As the Manager, Global Customer Community at data.ai, you will work cross departmentally to build, innovate and moderate a community for our global customers. You will work to determine best practices and organization for a wide range of verticals and industries. Our customers work at iconic brands and are some of the most innovative companies in the world. 

We are an exceedingly collaborative team with a focus on results and client-centricity.  This position will put you at the forefront of the fast-growing mobile and big-data industries and give you the opportunity to work with the most dynamic companies in the world—those who are working on the next big thing.

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure and thrive on driving results with our customers. 

 

You will be responsible for and take pride in…

  • launch, drive and moderate dat.ai’s customer community. 
  • Build programs and foster an engaged group of thought leaders and subject matter experts for specific verticals, industry, roles and data.ai. Ensure there are opportunities for customers to connect, discuss problems they are encountering in their field, best practices for roles and using data.ai.
  • Work cross-functionally with support, marketing, product teams and share data to streamline customer feedback, grow brand advocacy, highlight product experience opportunities
  • Deepen our customers relationship with data.ai, each other through online initiatives and events
  • Partner with legal to ensure compliance within the community.
  • Increase the number of advocates and work with the marketing, and customer programs team to provide exciting events and experiences for our advocacy program.

 

You should recognize yourself in the following…

  • Minimum 3 years building and managing customer communities
  • Minimum 5 years in related fields - marketing, customer success, account management
  • Customer obsessed and believe in community driven growth
  • Ability to communicate complex information in a clear and concise manner
  • A true entrepreneur with a proven track record in growing communities in person and online
  • Writing and producing short form content is one of your super powers! 
  • Skilled moderator and enjoy bringing people together.
  • Strong project management abilities - you need to be able to work independently and autonomously and do so while liaising with stakeholders
  • Experience in agile, rapid development environments requiring a quick turnaround of deliverables
  • Managing multiple projects and moving parts with differing deadlines, keeping others on track and informed, and ensuring goals are clear and met on time
  • Tracking KPIs and driving success therein; leveraging data and analytics to develop, lead, and measure results adoption-related initiatives, programs, and campaigns
  • You have an entrepreneurial spirit and people would describe you as curious
  • Experience with content, events, webinars, video, media etc are a huge plus
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