Online Community Manager

  • Full Time
  • Seattle

Website OfferUp

OfferUp is changing how people buy and sell locally by making it as easy as taking and sharing a photo from your phone. We are not just about connecting buyers and sellers; we are about creating a simple and safe marketplace that changes people’s lives. We are a rapidly growing team in Seattle looking to bring on more passionate, motivated, and curious individuals who want to be a part of our fast growing team.

Responsibilities

  • Oversee all aspects of the OfferUp Online Community, maintaining and setting the strategy for the OfferUp Community
  • Strategize and manage sub-communities on an as needed basis
  • Provide oversight and direction to the Online Community Team through expectation setting, coaching, mentoring and development
  • Build and manage a team of Community Moderators
  • Manage the editorial calendar; work with creative and content teams to populate, review and prepare content for posting to online communities
  • Moderate, edit and manage users, posts, and Community Guideline infringements
  • Create clear, actionable roadmaps and editorial calendars to keep the community engaged and growing
  • Collaborate with the VP of Community and & Comms to set the tone, growth path and roadmap for online communities
  • Analyze, prepare and deliver reports and company wide presentations to internal stakeholders on community performance
  • Work with the internal customer care team and social media team to coordinate consistency and appropriate responses to customer inquiries and issues across all channels
  • Responsible for content creation

Qualifications

  • Bachelor’s degree or higher in communications, marketing or equivalent professional experience
  • 4+ years professional hands on experience building online communities
    Familiarity with the admin and technical aspects of community platforms (Lithium a plus)
  • Customer service oriented to proactively assist peers and customers
  • Ability to communicate to a variety of audiences effectively: adjust tone and approach for the different customer in the community
  • Ability to distill key findings and relate those analytically to business goals
  • Demonstrated success creating and driving community metrics
  • Ability to work independently and manage competing priorities
  • Consistently demonstrate our values: drive to go further, neighborly and adaptability

OfferUp is changing the way people buy and sell locally… Come join the team and take the ride of your life!

You can apply HERE!

To apply for this job email your details to mabjohns2@gmail.com