Community Consultant

  • Full Time
  • Austin

Website Personify

It’s our mission to help you achieve yours.


As a Community Consultant, you will serve as a member of Personify’s Small World Community team. This role serves as advisor and thought leader for clients using the Small World Community platform. The Community Consultant helps our customers effectively deploy, operate and promote their online community so that it achieves their organization’s goals.

What you’ll do

Partner with clients to develop goals that prove the success, and value, of their community

Recommend and implement strategy, marketing, messaging, social media, and community platform configurations based on these goals

Deliver monthly and/or quarterly reports detailing community usage and momentum

Coordinate with clients and 3rd party teams, lead status meetings with a high attention to detail, and clearly communicate action items

Become an expert with our online community platform

Deliver skill-building remote training for both community management and our software

Verify and prioritize reported client issues with our support team

Manage projects, project schedules, pace, input sessions, and milestones

Assist with ongoing community engagement activities such as multi-channel and social media promotion, content editing and development, driving participation, and measuring results

Identify opportunities for services and revenue-generating solutions to pass to our sales team

If the below applies to you…. we want to talk!

Undergraduate degree required

Minimum of 3 years’ experience in consulting, marketing, or community management roles

Strong communication, grammar, and presentation skills (written and verbal)

Exceptional time and priority management. A service-oriented and positive attitude

Experience working with non-profits or associations is preferred

Project management skills, including identifying risks, setting expectations, and delivering a solution on schedule

Working knowledge of, or an eagerness to learn, basic image, HTML, and

CSS editing

Proven track record of data-driven performance measurement

Experience with SaaS community, social media, or CMS software preferred.

Ability to function as a Social Media or Digital Marketing guru. Must have a strong understanding of online marketing techniques, social media, online community, and collaboration solutions

To apply for this job please visit the following URL: →