Senior Community Manager

Our customers are at the core of Airtable and who we are. Today, we have 50,000+ members of the Airtable Community who come together to connect, learn, share, and get inspired. These users help answer questions about how to use Airtable, provide guidance and learnings to one another, and give the Airtable team feedback that helps us create a better product and user experience for everyone. We’re just getting started with where Airtable’s Community can go and are looking for a Senior Community Manager to help us continue to grow and engage with our community and align our community programming with our company goals. We're looking for a natural connector to help us create a Community that supports our current customer base and helps us scale as we bring new customers on board across the globe. The ideal candidate has helped scale a community program at a high-growth company, is operationally minded to manage our Community platform and program, and is highly relationship-focused and looks forward to creating personal connections with our community members.

What you'll do

• Refine and execute on the community strategy, roadmap, and success metrics.
• Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need.
• Constantly gather and prioritize feedback from the community and bring those insights to the appropriate internal teams, including bringing Community ideas and product requests into our product feedback and roadmap process
• Identify opportunities to surprise, delight, and show our community members how much we appreciate them
• Work with the Content, Product, and Support teams on our community content, moderation, and recognition strategy and execution.
• Work cross functionally with marketing to integrate our community programming into our overall GTM motion and establish Community as a key channel for all Airtable teams to connect with and learn from our most engaged customers
• Measure, analyze, update and track community data, providing timely, regular reporting throughout the company.
• Manage all internal and external community documentation, code of conduct, and community processes

Who you are

• 4-5+ years in Community Management with experience scaling Community Programs
• A strong communicator and writer. Being successful in this role will require you to be incredibly empathetic and excel at both internal and external communication.
• Passion about being a community and customer advocate. You understand why customer voices are so important and are eager to share those insights with the rest of the company and advocate for the needs of the Airtable Community.
• Solid understanding of cross departmental functions including Marketing, Technology and Product and the operational know-how to manage and improve our current community platform and tooling. Bonus if you’re familiar with our Community tool, Khoros.
• Can think strategically, keep multiple initiatives organized, and are willing and eager to roll up your sleeves when needed
• Expertise working with various online community platforms and tools.
• Experience working at a high-growth company and has flexibility to adapt when priorities change.
• A love for connecting directly with passionate and vocal community members. Must be experienced in building those relationships and comfortable having hard conversations when needed

Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The base salary range for this role is $157,000 -$193,000 for work location in San Francisco. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable .

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant .

VEVRAA-Federal Contractor

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