Here's what happened at CMX Summit 2019

Over two days, CMX Summit welcomed 1000 Community Professionals to Redwood City, California. With 65+ talks from industry leaders, a full day of workshops, and networking events galore, CMX Summit 2019 was an unforgettable event.

Want to come to CMX Summit 2020? Early bird tickets are available now until December 31. Don’t miss out!

Check out our highlights reel from CMX Summit 2019!

Meet our 2019 Speakers

Kim Scott

Kim Scott

Author of Radical Candor
@kimballscott

Charlene Li

Charlene Li

Founder & Senior Fellow at Altimeter, a Prophet company
@charleneli

Jennifer Dulski

Jennifer Dulski

Bestselling author, Purposeful
Former Head of Groups & Community at Facebook and President at Change.org
@jdulski

Nick Mehta

Nick Mehta

CEO at Gainsight
@nrmehta

Jay Simons

Jay Simons

President at Atlassian

Jascha Kaykas-Wolff

CMO at Mozilla
@kaykas

Ryan Smith

CEO and Co-Founder at Qualtrics
@RyanQualtrics

Chris Bruzzo

Chris Bruzzo

CMO at EA
@cbruzzo

Heather McNair

Chief Community Officer at Higher Logic
@heathermmcnair

Nir Eyal

Author, NirAndFar.com
@nireyal

Jason Boehmig

CEO at Ironclad
@jboehmig

Mada Seghete

Founder at Branch Metrics
@mada299

Erica Kuhl

Erica Kuhl

VP of Community at Salesforce
@ericakuhl

Renata Amaral

Renata Amaral Morris

Founder and CEO at EAT
@renataamaral__

Richard Millington

Founder and CEO at Feverbee
@RichMillington

Carla Fernandez

Co-Founder at The Dinner Party
@carlafernandez

Jeremiah Owyang

Founding Partner at Kaleido Insights
@jowyang

Rachel Franklin

Rachel Franklin

Head of AR/VR Experiences at Facebook

Jillian Richardson

Founder at The Joy List
@thatJillian

Kobie Fuller

General Partner at Upfront Ventures
@kobiefuller

Laura Nestler

Head of Community at Duolingo
@LauraNestler

Wayne Sutton

Co-Founder at Change Catalyst
@waynesutton

Ben Leong

Ben Leong

Forum Manager at Envato
@morsla

Mary Thengvall

Mary Thengvall

Founder at Persea Consulting
@mary_grace

Andrew Losowsky

Andrew Losowsky

Head of Coral at Vox Media
@losowsky

Bridget Sauer

Bridget Sauer

Senior Manager, Community Content + Customer Programs at Atlassian
@bridgetcbsauer

Denise Henkel

Denise Henkel

Coach, Speaker, and Consultant at Denise Henkel
@ManekiDenise

Jennifer Sable Lopez

Jennifer Sable Lopez

Director of Community at OutSystems
@jennita

Lauren Hagerty

Lauren Hagerty

Senior Manager of Marketing and Community at PowerToFly
@lauren8hagerty

Lindsey Christensen

Lindsey Christensen

CMO at thoughtbot
@Lindsey3D

Polina Ross

Polina Ross

Content and Community Manager at Woolworths
@polinaross_

Shana Sumers

Shana Sumers

Head of Community at HER App
@Shanahasatwitr

Amy Jo Kim

Amy Jo Kim

CEO at GameThinking.io
@amyjokim

Rebecca Braglio

Rebecca Braglio

Senior Director Community Development at Health Union
@rebeccabraglio

David Hersh

David Hersh

CEO at Mobilize
@djhersh

Tiffany Yu

Tiffany Yu

Founder & CEO at Diversability
@imtiffanyyu

Laureline Boin

Laureline Boin

Head of Community at Dropbox
@laureline

Chris Catania

Chris Catania

Community Program Manager at Esri
@chriscatania

Alex Bard

Alex Bard

Managing Director at Redpoint

Fawn Faletogo

Fawn Faletogo

Community Consultant at Personify Corp

Vera Tiago

Vera Tiago

Developer Community Advocate at OutSystems
@veratiago

Jessica Mitchell

Jessica Mitchell

Customer Marketing Manager at SchoolMint

Terri Lomax

Terri Lomax

Customer Success Manager at Asana
@terrilomax

Nicole Saunders

Nicole Saunders

Manager, Community Engagement at Zendesk
@nicoleinmadison

Mark Williams

Mark Williams

Developer Relations Technical Community Manager at PubNub
@mdfw

Jayati Doshi

Jayati Doshi

Co-founder and CEO at Sensemaking Lab
@jayatidoshi

Sarah Shewey

Sarah Shewey

Founder and CEO at Happily
@teamhappily

Dr. Jennifer Akullian

Founder at Growth Coaching Institute
@jennyakullian

Kyle Zamcheck

Kyle Zamcheck

Founder at Listenly
@kyzammy

Elizabeth Kinsey

Developer Marketing Manager at Slack
@eakinsey

Grazyna Frackiewicz

Grazyna Frackiewicz

Program Development and Workshop Facilitator at Empatiko

Kat Lo

Kat Lo

Content Moderation Lead at Meedan
@lawlkat

Perry Eising

Perry Eising

Head of Community at Netlify
@perrysetgo

Rachel Eilbott

Rachel Eilbott

Head of Community Training at makesense

Derek Andersen

Derek Andersen

CEO at Bevy and Startup Grind
@DerekjAndersen

David Spinks

Founder at CMX
@DavidSpinks

Olatunde Sobomehin

CEO at StreetCode Academy
@CoachTunde

Grace Francisco

VP, Developer Relations at MongoDB

Mike Porath

Founder & CEO at The Mighty
@mikeporath

Veronica Juarez

VP of Social Enterprises at Lyft

Kelsey Bourque

Customer Marketing Manager at Marketo

Ivan Cash

Artist & Founder at IRL Labs
@cash_studios

Aly Merritt

Head of Community at SalesLoft
@alyintheatl

Hannah Levy

Head of Community at Tech Ladies
@hnnhlvy

Sarah Leary

Co-Founder at Nextdoor
@sarahleary

Drew Frey

Senior Communications Manager at Webroot
@freydrew

Steven Broudy

VP of Sales at Bevy
@stevenbroudy

Beth McIntyre

Global Head of CMX Connect
@iambethmcintyre

Agenda

Check out the Agenda from 2019!

Download the Agenda

We'd love for you to join us!

Workshop

Wednesday, September 4, 2019, 8:30am-6pm
Location: Fox Forum, 2411 Broadway, Redwood City, CA 94063

We hosted two workshops this year!

The 7P's of Community Workshop with David Spinks

Wednesday, September 4, 2019, 8:30am-12:30pm
Location: Fox Forum, 2411 Broadway, Redwood City, CA 94063

The 7P’s of Community by David Spinks has been taught to organizations around the world and become one of the most popular frameworks in the community industry. In this workshop, teams learn the fundamental principles of a successful community strategy based on lessons from hundreds of organizations that have successfully built and scaled communities. You’ll walk away with a big picture community strategy that will drive measurable value for your business and create meaningful connections for your members.

David Spinks is the Founder of CMX. He is recognized around the world for his contributions to the community industry. He’s trained hundreds of community teams at organizations like Google, Facbook, Waze, and Udemy. In this workshop, David will be spending quality time working with you through the 7P’s of Community, in a small group setting.

After this workshop, you will walk away with:

  • A clear understanding of the value of community to your organization.
  • Prioritization of community programs that will have the most impact on your goals.
  • The framework you can use to plan out every community program you’ll ever run.

David on stage at Summit 2018.

Richard on stage at Summit 2018.

How To Improve Your Community Strategy with Richard Millington

Wednesday, September 4, 2019, 1-5pm
Location: Fox Forum, 2411 Broadway, Redwood City, CA 94063

Take your community to the next level by joining FeverBee’s Richard Millington — consultant to brands including Apple, Facebook, Google, and SAP — for a community skills workshop focused on expanding and growing existing community programs.

Richard will explain the mistakes organizations make in their community design and engagement efforts, showcase best practices, and explain the principles to help you create the best possible experience for your community members.

If you’re not sure where to go next, how to prioritize between the dozens of activities you can pursue, or how to take your community to where it needs to go, this workshop is for you.

You’ll learn how to:

  • Benchmark your current community efforts against best practices.
  • Develop your technology roadmap to systematically improve your community.
  • Identify your unique member segments and create powerful journeys for each of them.
  • …and a lot more.

Everyone who attends this workshop will walk away with an ability to scale up participation, get the most from their community website, and develop interventions to achieve the results they need.

Praise for CMX Summit

maria lvova vf
"I attend many international conferences, and CMX Summit 2018 set the bar very high. The conference was great; the agenda was dynamic and entertaining; the speakers were very inspiring; and the presentations were to the point."
Kara Cronin 400
"I learned so much. So. Much. What a great opportunity to connect with other people who are doing groundbreaking things in the community space."
eric campbell vf
"CMX Summit 2018 is not only a great experience, it's a great investment in your Community employees. Exposing them to hundreds of other professionals, listening to presentations from the best and brightest, is an invaluable opportunity for their career growth."
sitaara jones vf
"The CMX Summit was a career-changing experience for me. Two days of insight, knowledge, and influence created a priceless professional development experience. As a Diversity Scholarship recipient, I was honored and grateful to attend and make connections with other diverse community leaders!"

Frequently asked questions

What date are the workshops? When is the conference?

The workshops are an optional event that must be purchased with your ticket. They will be held on Wednesday (September 4). David Spinks’ workshop is from 8:30-12:30 and Rich Millington’s workshop is from 1:00-5:00pm. The conference is Thursday (September 5) and Friday (September 6).

Besides the conference, what does my CMX Summit ticket include?

Your ticket includes not only access to the conference, but breakfast, lunch, and two snacks on both days. You’ll also get access to CMX Summit official parties, some way cool swag, and all the fun activities we have planned at the event.

I want to send my entire team. Does CMX do group discounts?

Yes, we offer discounts for any group tickets purchased for 3 or more attendees. For groups with 3-5 attendees, choose the group option in registration. If you’d like to bring more than 6 people or other combined tickets deals, please email us.

Can you advise me on how to convince my boss that CMX Summit is worth the investment?

Updated template coming soon!

Yes, you can download our CMX Summit 2018 Template – Convince your boss (also CMX Summit 2018 Template – Convince your boss). And if you need customized help, reach out our team.

Can I just go to the Workshops?

Yes, you can purchase a Workshop-only ticket at either Early Bird or GA ticket pricing. Supplies are extremely limited as only 80 people can attend.s

I’m a speaker and would like to pitch to CMX Summit; how can I do this?

Unfortunately, speaker submissions are currently closed for 2019. We typically do them every spring, so you’ll need to wait until Summit 2020. Subscribe to our weekly educational newsletter to not miss out!

Is CMX Summit held in an accessible venue?

Fox Theatre, CMX Summit’s venue and preferred hotel, is fully ADA compliant. We aim to make sure everyone is safe and comfortable at Summit.

Full show layout details coming soon.

What To Expect

  • Dietary requirement-compliant, healthy, nutritious food will be served throughout the day. Drinks (coffee, tea, water) will be available at all times.
  • Wi-fi will be available. But we cannot guarantee signal strength or functionality.
  • Anyone with mobility, hearing, or vision concerns can reserve seats.
  • Our restrooms are multi-stall and handicap accessible.
  • Service animals are welcome.
  • Any events where alcohol is served will also feature non-alcoholic beverages.
  • Our Code of Conduct is enforced, and our team is available throughout the entire event and parties to address any incidents or microaggressions.
  • Our speakers have been advised to avoid using epilepsy-inducing videos and animations, however, we cannot fully guarantee compliance.

If you have accessibility requests, please make sure to contact us by Tuesday, August 6, 2019.

I requested a special meal. How do I get my meal?

Meals are all served in one room. Vegetarian food is part of the main fare. (We order based on percentages.) But dairy-free, gluten-free, halal, kosher, vegan, and other special meals will be served near the other food, and the catering staff will ensure you get your meal.

Do you provide student or non-profit discounts?

We do provide 20% off a full-priced General Admission tickets for CMX Summit. For GA ticket discount, email [email protected]

I’d love to go to CMX Summit, but I truly cannot afford to. Does CMX help with this?

Yes, CMX offers Conference Diversity and Inclusion Scholarships. Learn more about these scholarships. Scholarship applications are now open, and you can apply today. For scholarships with travel funds, applications close Friday, May 24th. Ticket-only scholarships are approved on a rolling basis.

Sadly, I can’t make it to CMX Summit this year. Do you refund tickets?

Full refunds on full-priced General Admission tickets will be given if tickets are canceled by Friday, August 16, 2019 at 5pm PDT. You can alternatively transfer the GA ticket to a colleague or friend. Pre-Sale or Early Bird tickets cannot be refunded, and can only be transferred to another person. Any ticket transfers must be made by Friday, August 30, 2019. Latecomer tickets are ineligible for refunds or transfers. Please contact us for transfers and refunds.

I’m international and need to order a visa in order to come to CMX Summit. Can you help with this?

Yes, we can write you a letter of recommendation for you to apply for a visa. Email [email protected] your name, business address, and ticket order number. Please check with your local government office for any visas waiting periods. If for some reason you cannot obtain a visa, we will refund your ticket.

I can only attend one day of CMX Summit, do you offer single day tickets?

Yes. If you have an important obligation and can only attend one day — email [email protected] and we’ll get you a coupon code for a single day ticket.

Does CMX Summit have a code of conduct or other policy for attendee behavior?

Yes, we have adopted a code of conduct for further inclusiveness for attending community professionals of all stripes. We expect all attendees, staff, sponsors, and anyone else at CMX Summit to abide by the code of conduct, and will enforce it as needed.

Will CMX Summit be recorded? Can I record something?

Yes, it will be recorded by our team of professional a/v staff and the videos edited for your viewing pleasure. We ask that attendees do not record the sessions themselves.

Can I buy videos from previous Summits?

I’d love to get more information about CMX Summit. How can I do that?

You can sign up for our email list and be the first to know about tickets sales, agendas, and other CMX Summit previews.

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