Community Coordinator - Remote (Coding experience required)
About Us
Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers toward more purposeful production from the very start of the supply chain.
By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity.
For real change to happen, everyone needs a clear path to positive impact. That is why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.
At Textile Exchange, materials matter. To learn more, visit TextileExchange.org.
Working at Textile Exchange
We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each Textile Exchange employee is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.
Job Summary
Textile Exchange is looking for a Community Coordinator that will provide technical assistance for our members’ online community, The Hub. This position is a full-time role, reporting to the Community Manager. This role will work closely with our platform provider, Higher Logic, to manage support tickets to ensure an effective and thriving community. This role will also support our community and community admins by providing technical assistance and training on best practices using our community platform. We are looking for a team-player that has strong time management skills, a keen eye for detail, and relevant experience in online communities and coding (HTML, CSS, JavaScript.)
Duties and Responsibilities
- Monitor and participate in the community daily. Nurture all communities across our platform to ensure they are getting the attention they need to thrive.
- Manage support tickets with Higher Logic, troubleshoot glitches, and provide community access assistance.
- Enforce community policies, manage any disruptions, violations or issues that occur in the community.
- Provide community admins training and support.
- Proactive management of the community by making sure contacts and permissions are updated.
- Participate in online webinars to build community and boost brand awareness.
- Improve organization and use of our internal project management tool, ClickUp.
Additional content-related responsibilities
- Work alongside our communications team to create impactful content to educate, inspire, and galvanize our community while ensuring brand consistency.
- Keep community calendars and site links updated.
- Archive and organize community resources.
- Work with the Website Specialist to ensure file accuracy across platforms.
Additional tech-related responsibilities
- Working knowledge of CSS and JavaScript to make design adjustments to the community site.
- Flag and escalate potential product or service issues as they arise.
- Support the roll out of new applications and tools for external communities.
- Create technical documentation to guide future development projects.
- Identify areas of business process improvement for existing manual processes and develop scripted automations.
Minimum Experience and Qualifications
- Working knowledge of HTML, CSS and JavaScript is required.
- Experience working with online communities strongly preferred
- Strong time management skills and experience organizing multiple tasks and deliverables in a fast-paced environment.
- Ability to work in a diverse, global, virtual environment.
- Experience in delivering excellence in a customer service environment is preferred.
- Experience creating written and digital skill development and training materials is preferred.
- Exceptional English writing skills in a personable yet professional tone.
- Ability to work in a team, and independently; self-directed and proactive.
- Experience in Google Analytics is a plus.
- Fluency in additional languages is a plus.
- Undergraduate degree in web design or related field is a plus.
- Location: Los Angeles Metro, CA, USA, preferred but not required.
