Community Manager, Online Community (FT Contractor)
Location: Remote - Must be able to work in USA business hours overlapping with our team in Eastern
and Pacific time zones
Duration: 12 month contract
Hours: Full-time (40 hours/week), Monday through Friday
Rate: $40-45/hour
Job Description
The Community Manager, Online Community supports existing and in-development online
community spaces and events with stellar execution skills, a keen attention to detail, clear written
and verbal communication, and a passion for experiences that bring people together. This role will
support the Head of Online Community in the growth of our online community Discord server to
foster creator connection, education, collaboration and development.
The Community Manager works firsthand with the Patreon creator community in our Official Patreon
Creator Community Discord Server, which is operated by Patreon’s Creator Development team with
support of community moderators. Patreon’s online community space is a place for creators to go to
connect, learn, collaborate and grow together so that more independent creatives can find belonging
and inspiration in a community setting. This role will serve as an attentive listener and conversation
starter for creators in our online spaces, executing the day-to-day engagement tactics of a daily,
weekly, monthly and quarterly content calendar to ensure creators are collaborating, learning, and
conversing effectively with each other. With the launch of Patreon’s Creator Hub, the Community
Manager will align our community engagement calendar with our educational content calendar and
program key dates, ensuring that our resources are proactively, and effectively shared within our
online community.
As part of Patreon’s online community management, this role will help direct community members
with questions to the appropriate channels within our community Discord server as well as to
resources outside the online community space to reach Patreon’s Community Happiness and Trust &
Safety support teams.
What you will do:
● Cultivate Patreon’s creator community - represent Patreon’s Creator Development team with
candid and kind communication in online community spaces.
● Increase the engagement and quality of our creator communications in online community
spaces - expertly navigate community building tactics in our Online Community Discord
server generally, and specifically in helping to build and retain cohorts of program
participants, and support community moderator participation and retention.
● Support community programs - provide execution support for existing and in-development
online community workshops, events and programs, as well as support for other virtual
events with community engagement elements in platforms like Discord, Zoom and Welcome.
● Support online community operations - refine operational workflows and document
procedure improvements in the scaling of Patreon’s online community management.
Skills and experience you possess:
● 2+ years of experience in community management and other community/customer-focused
roles with a passion for community and community management
● Online community engagement: Representing and fostering a positive community
experience in online spaces with familiarity using Discord’s permission setting tools from the
perspective of a moderator or administrator
● Community event and program execution: Supporting events that foster relationships
between community members and with the company. Experience with event hosting
platforms like Welcome, Zoom, YouTube Live, Discord Stages and Voice channels a plus
● Data-tracking and reporting: Compiling community engagement and sentiment metrics to
streamline reporting
● Strong sense of empathy: Excellent written and verbal skills, effective at facilitating open and
sometimes difficult community/customer conversations with a positive, solutions-oriented
outlook
● Organized and detail-oriented: Able to sequence tasks and manage time effectively
● Self-motivated and curious: Possessing the ability to work well in independently and
collaborative team environments
● Superfan of creator and internet culture: Direct experience with creators/artists or as a
creator is a delightful nice-to-have
Projects you may work on:
● Creating a monthly engagement prompt content calendar with weekly prompts (Tuesday
Tips, Welcome Wednesdays, Friday Faves etc.), highlighting interesting creator conversations
in our community Discord server as a way to acknowledge active participants who model the
best of our community
● Authoritatively and empathetically enforcing our Discord server rules in day-to-day
conversations to keep chat channels on topic and the community safe
● Coordinating monthly community moderator meetups, ensuring our volunteer moderators
feel informed, supported, and in the know on upcoming events, policy changes, or new
features
● Assisting in administering Discord channel permissions, automations, bots, and server settings
to operate the community space efficiently
To Apply
Send a cover letter and your resume to community@patreon.com with the subject line Community
Manager FT Contractor Application.
Please be sure to specify what experience, if any, you have with Discord and online community
management and moderation along with your availability to start.
