Customer Support Community
Awarded to a community that enhances customer support and success by fostering engagement, reducing support tickets, and improving customer retention through peer-to-peer assistance and knowledge sharing.
Growth Marketing Community
Recognizes a community that drives sales, acquisition, and brand growth through advocacy programs, ambassador networks, and engagement strategies that contribute to measurable business success.
User Group Program
Celebrates a community-led user group or chapter program that connects members, shares knowledge, and fosters engagement through local or virtual events. It is not designed for recognizing individual chapters but rather the overall structure and strategy behind a distributed user group program.
Best New Community
Awarded to a community launched or relaunched after January 1, 2024, that has quickly grown, engaged members, and demonstrated early success.
Best Community Podcast
Recognizes a podcast focused on community-building that has an engaged audience, fosters discussion, and released at least five episodes in 2024.
CMX Connect Chapter of the Year
Awarded to the CMX Connect Chapter that demonstrated exceptional growth, strong community engagement, and consistent success throughout 2024. This chapter went above and beyond to foster local connections, deliver impactful programming, and embody the spirit of the global CMX community.
B2B Community Professional
Given to an individual building a thriving B2B community that fosters engagement, customer advocacy, and business impact.
Executive Leader of a Community Team
Recognizes a community executive managing a team and aligning community strategy with business goals to drive growth and engagement. (nominees must have 1 or more direct report to be considered for this award).
Nonprofit Community Professional
Awarded to an individual managing a nonprofit community, mobilizing members, increasing engagement, and supporting a cause-driven mission.
Developer Relations (DevRel)
Celebrates a leader fostering developer engagement, advocacy, and innovation while strengthening connections between developers and technology.