Over 1,000 community professionals gathered in Redwood City at CMX Summit 2019 to learn from the top experts in the industry.
The community industry’s largest conference brought together the best and the brightest to learn how companies are investing in meaningful, scalable community programs. Over 70 speakers took our three stages, giving presentations and dropping knowledge in awesome panel conversations.
We’re excited to share all of these talks with the world, for free, and contribute to the widespread distribution of this knowledge.
We hope this content helps other organizations understand the massive opportunity in front of them to build community, that impacts the lives of their members while driving their business goals. We hope this content helps level up the community industry as a whole.
And we hope you’ll join us next year, at CMX Summit 2020, where you’ll get to see it all live!
Grab yourself some seltzer, a pen, and a notebook, and enjoy over 20 hours of the best content the community industry has to offer.
Industry Trends and Insights
The State of the Community Industry | David Spinks
The Secrets of the Most Disruptive Organizations | Charlene Li & Dave Hersh
VC Fireside Chat: Community is Eating the World | Kobie Fuller & Derek Andersen
The Power of Enterprise Community Marketing | Jay Simons & Alex Bard
Communities that Defy Distance | Rachel Franklin
Business Strategy and Metrics
Building Community is Smart Business | Erica Kuhl
Track, Iterate and Grow $10M in ARR from your Community | Mada Seghete
Is Your Community Strategy Working? | Richard Millington
How Top SaaS Communities Drive Business Impact Through Community | Aly Merritt & Kevin Lau
10 Graceful Steps to Building a Rich Developer Community | Grace Francisco
Fueling Business Growth Through Community | Elizabeth Kinsey, Jason Boehmig, & Veronica Juarez
The Science of Successful Communities | Heather McNair
Why (And How To) Ask Questions That Don’t Have Answers | Jayati Doshi
How to Reignite a Disengaged Community | Chris Catania
A Brainstorming Kit for Creative Community Professionals | Renata Amaral Morris
Motivation and Gamification
Social Capital for Community Professionals | Ben Leong
Switching Consumer Habits Using Community Principles | Polina Ross
Skills That Move Motivation to Action | Kyle Zamcheck
Sense of Community: Find Out What Your Members Won’t Tell You | Fawn Faletogo
How to Turn Your Community into a Movement | Jennifer Dulski
There Is No Magic Growth Equation | Jascha Kaykas-Wolff
3 Million Registered Users. Zero Marketing Dollars | Mike Porath
Feeling Growth and ROI with Strategic Use of Advocates Within your Community | Jessica Mitchell
Ambassadors, Power Users and User-Generated Content
Demystifying Community Content: Strategy, advocacy, and UGC | Bridget Sauer
How to Make the Most of Your User-Generated Content | Nicole Saunders
Community Technology and Design
Unpacking the Community Tech Stack: Picking the Best Tools for Your Program | Elizabeth Kinsey
From CX to UX: Designing a Customer-Centric Community | Laureline Boin
Culture and Communications
Getting to the Heart of Radical Candor | Kim Scott and Ryan Smith
Business Can Be the Most Personal Thing in the World | Nick Mehta
The Art of Human Connection | Ivan Cash
Building Diverse and Inclusive Communities | Olatunde Sobomehin, Hannah Levy, & Wayne Sutton
Setting up Your Distributed (Global) Community Team for Success! | Jen Sable Lopez
3 Ways Your Company Can Cure Loneliness | Jillian Richardson
Personal Growth and Self-Care
Exploring Mental Health in Tech | Dr. Jennifer Akullian
Moderation and Management
How to Prepare for the Trolls | Andrew Losowsky
How to Break Up with Community Influencers | Rebecca Braglio
Human after All: How to Prevent a Herd Mentality in Your Community | Grazyna Frackiewicz
From Crisis to Chance | Denise Henkel
How to Honor Death in and of Your Community | Mark Williams
Offline Community and Events
Event ROI: Myth, Magic or Major? | Sarah Shewey
From Comments to Collective Care: IRL Community in the Age of Isolation | Carla Fernandez
Appreciation Advancement Day Announcement | Jeremiah Owyang
Join us live next year at CMX Summit 2020 where 2,000+ community professionals will be gathering to learn from the top experts in the industry and take their work to the next level. The real magic of CMX Summit is the people in attendance, the discussion groups, and the serendipitous connections. We hope to see you there! Grab your tickets today.