Over three days at the beginning of October, we virtually welcomed 2,500 community professionals to CMX Summit 2020.
This year was the first virtual CMX Summit in history, our most global event to date, and the largest conference ever hosted for the community industry. We brought together the industry’s best and brightest for over 70 talks across three virtual stages, giving presentations and dropping knowledge in awesome panel conversations.
Now, all the videos from CMX Summit 2020 are available online and on-demand. Get ready to get inspired, learn strategies from the best in the business, and level up your community. Grab a pen, a notebook and some snacks, and enjoy over 20 hours of the best the community industry has to offer!
Highlights of videos from the main stage of CMX Summit 2020. Don’t miss these keynote speakers that had the industry buzzing!
Welcome to CMX Summit! | David Spinks
Communities as Neighborhoods: Growing to Global Scale | Doug Scott, CMO at Twitch and Erin Wayne, Director of Community and Creator Marketing at Twitch
A 5-Step Playbook for Resilient Growth | Yamini Rangan, CCO at HubSpot
Creating Societal Movements Through the Power of Community | Kobie Fuller, Partner at Upfront and Gordon Bellamy, Visiting Scholar at USC Games
Go For Launch: A Comprehensive Guide to Getting Off of the Ground | Erica Kuhl, Community Strategist/Consultant and Brian Oblinger, Industry Leader
Reimagining Marketing in the New Normal | Leela Srinivasan, CMO at SurveyMonkey
The Values-driven Brand: Aligning Core Values and Marketing Strategy | Miki Toliver King, CMO at The Washington Post
The Future of Wellbeing | Deepak Chopra, Founder at The Chopra Foundation
Hear from professionals at the heart of the industry on how they tackle day-to-day challenges like building culture, moderation and more.
Privacy, Data Hygiene & Regulatory Compliance | Rosemary O’Neil, CMO at Social Strata
Squad Goals: How to Build Out Your First Moderator Team | Shana Sumers, Former Head of Community at HER App
How to Foster a Culture of Innovation for Your Community | Laureline Boin, Global Head of Social & Community Products at Dropbox
Salesforce Community Manager Panel | Mallory Ranahan, Senior Community Manager at Salesforce, Amanda Boyle, Community Manager at Tableau, and Lizzy Roberts, Lead Community Manager at Salesforce. Moderated by Sofia Rodriguez Mata, Senior Community Manager at Salesforce
Getting to the Heart of Community | Culture Amp Panel with Craig Forman, Gary Ware, Jimena Zubiria & Rachel Keck
Digital Campfires: A New Framework for Building Customer Relationships | Sara Wilson, Creator & Host, The Digital Campfire Download
Unlocking the Power of Creativity Through Community Design | Daniela Restrepo-Ortiz, Senior Community Specialist at OpenIDEO
How We Run Trailblazer Community Programs on Salesforce | Tiffany Oda, Senior Programs Manager and Kendall Odom, Program Manager at Salesforce
Mastering the Move to a New (or Redesigned) Community Platform | Brigid Colver, Senior Community Manager at Glint (Workshop)
You Need To Calm Down: Keys to De-escalating Conflict in Text | Andrea Middleton, Open Source Community Growth Strategist at Automattic (Workshop)
The ROI of Positive Communities & Content Moderation | Carlos Figuereido, Director, Community Trust & Safety at Two Hat
10 Ways to Put Your Community Leaders in the Driver’s Seat | Jessica Langston, Director of the Trailblazer Community at Salesforce
Community Growth and Engagement
How are the industry’s most successful communities driving engagement, tracking their performance, and scaling sustainable communities? Find out in these videos from CMX Summit!
Scaling Intimacy in Brand Communities: Building a Community for a DTC Model | Reina Pomeroy, Head of Community at Modern Fertility
DevRel in a COVID World | Ryan Boyd, Head of Developer Relations at Databricks
Creative Ways to Reward Your Top Users When You Have a Limited Budget | Nicole Saunders, Manager of Community Engagement at Zendesk
Leveraging Learning Communities as a Tool to Improve Engagement | Osioke Itseuwa, Technical Advocate at Discourse
Supercharging Communities with Advocates | Dan Cote, CMO at Influitive
Community, Leadership, and the Future of Digital Society | Jay Nathan, CCO at Higher Logic
Grow and Engage Your Community With a Community Champion Program | Amber Cooper Jorez, Community Expert at Hivebrite and Rob Ellis, Community Manager at Fulbrighter
Building Communities That Don’t Suck With Email | Jono Bacon, Founder at Jono Bacon Consulting
4 Marketing Playbooks to Increase Web Traffic and Conversion | Joe Martin, CMO at CloudApp
How to Apply Product Go-to-Market Strategies to Increase Engagement and Drive Community Growth | Britt Caldwell, Director, Community and Events at Webflow
Scaling Beyond a Support Forum with the Five E’s of Community | Angelica Coleman, Senior Community Manager at Snowflake
Community Relations: How to Leverage Other Communities for Your Cause | Mike Silberg, CEO and Founding Partner at IS-CL LTD (Workshop)
Business Impact and Strategy
Lessons on how communities can power broader organizational goals, create effective strategic frameworks, and navigate uncertainty in 2020 and beyond.
How to Pivot if Your Business Model is Upended | David Siegel, CEO at Meetup
Keeping up with a fast-pace community during a downturn | Gabriel Pizzolante, Global Community Lead at SaaStock
Build the Influence Bridge Between Community and Product | Alex Pisani, Senior Community Manager at Salesforce
Community, Leadership, and the Future of Digital Society | Jess Zakira Wise, CEO at Mesh Communities
Support Agent or Agent of Change: You Decide | Michael Puhala, VP Solution Strategy at Khoros
The Power of User Groups as a Global Channel | Sofia Rodriguez Mata, Senior Community Manager and Jessica Galiana, Marketing Director of Trailblazer Community at Salesforce
Analyzing Community Using SWOT | Adrian Speyer, Head of Community at Vanilla Forums (Workshop)
Creating Communities of Influence: Building Influencer Marketing Programs that Last | Amisha Gandhi, Vice President Influencer Marketing & Communication at SAP
Accelerate your Community’s Growth and Value | Phoebe Venkat, Customer Community Strategy at Okta
Community Triage: The Future of the Community-Centric Customer Journey | Adrian Speyer, Head of Community at Vanilla Forums
Figma’s Four Fundamental Phases of Community Marketing | Amanda Kleha, CCO at Figma
Understanding Advocacy: Build Better Communities Alongside Your Customers | Kelsey Bourque, Customer Marketing Manager at Adobe
Improve the Customer’s Journey & Keep Your Customer Forever | Loring Kaveney, President, Co-Founder of WorkOutLoud
Diversity, Equity and Inclusion
Industry-leading perspectives on how to put DEI at the center of community strategy.
How to Be an Inclusive Community Leader | Kay Fabella, DEI & Remote Team Specialist at Kay Fabella Consulting
Building a Multi-Cultural Community Based on Inclusion | Tamar Blue, Founder and CEO of MentalHappy
Advancing Queer Womxn in Business Through Community | Kebone Moloko, Co-Founder and CEO at Queer Woman in Business
The Importance of Emotional Intelligence and Inclusive Community in the Workplace | Maryella Marie, Virtual Event Moderator at PowerToFly
Beyond the Ban: “Mending” and Restorative Moderation in Online Groups | Anika Gupta, Author and Consultant and Felicia Fulks, Faculty Librarian at Xavier University
Intentionally Building Diverse Programming | Nicole Felter, Associate Marketing Manager at PowerToFly
Personal and Professional Development
Videos of strategies from CMX Summit to manage your career, learn a new skill, or be the best version of yourself.
The Evolution of Human Connection: How to Meaningfully Connect With Yourself and Why It Matters Now More Than Ever | Travis King, Host of The Community Builder Show
The Road to Chief Community Officer | Colleen Curtis, CCO at The Mom Project
Leveraging Tech to Build the Future of Belonging | Vanessa Mason, Research Director at Future of Belonging
The Code of Trust: Communication Strategies to Build Trust and Relationships for Every Aspect of Life | Robin Dreeke, CEO at People Formula
Refresh, Reset and Be Your Best | Leah McGowen-Hare, VP, Trailblazer Community and Trailhead Evangelism at Salesforce
Your Friendship Power Pack: How to Create Thriving Friendships During Adulthood | Kat Vellos, Author of We Should Get Together
Trailblazing Together | Sarah Franklin, EVP & GM, Platform, Trailhead, & AppExchange at Salesforce
These videos from CMX Summit focus on best practices for taking the excitement of in-person events online.
Don’t Just Host a Conference. Build a Community: How to Close the Virtual Event Experience Gap | Derek Andersen, CEO at Bevy
SXSW x Slido Fireside Chat | Hugh Forrest, Chief Programming Officer at SXSW and Juraj Pal, Head of Product at Slido
Setting Yourself Up For Virtual Event Greatness | Lauren Hagerty, Director of Marketing and Community at PowerToFly (Workshop)
Ready for CMX Summit 2021? Register today to be the first to know about updates for next year’s event.