The 2026 CMX Community
Industry Report
Download your free copy of the 2026 CMX Community Industry Report, the seventh annual report of its kind.
Download now
What You’ll Find in This Report
1
Bigger mandate,
same small team
The scope of community work keeps expanding, but most teams are still running lean. See how pros are navigating growing expectations without growing headcount.
2
Budgets aren't stalling. They're splitting.
More teams saw budget increases in 2026, but more saw cuts too. We dig into what's driving the divide, and what it takes to land on the right side of it.
3
The data exists. The story doesn't, yet.
CRM connectivity held steady, but ROI confidence actually dropped. Find out why having the numbers isn't the same as making the case, and what the teams getting it right are doing differently.
4
AI went from experiment to expectation
93% of community professionals are now using AI tools, up from 81% last year. We break down how the role of AI is shifting, what's actually useful, and what it means for the work ahead.
Download the 2026 CMX Community Industry Report
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