Show Me the Data: Proving the Business Value of Community

In this two-hour workshop, Rebecca Marshburn and Josh Grose, Heads of Community and Growth at Common Room respectively, will walk you through strategies and technical how-tos for measuring and reporting on your community programs, health metrics, and business impact.

Along with special guests, they'll share actionable ideas for refining your ideal customer profile (ICP), measuring the contributions of specific community cohorts (like ambassadors or influencers), reporting on membership growth that's crucial to your business strategy, and capturing relevant context from qualified prospects that power your sales team's successful outreach.
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Conflict Resiliency in Community Management

Join Ruth Diaz (Co-founder and Core Vision Owner (CVO) at inPath XR) and Molli Aronce (Global Community Developer at VorteXR) for a workshop aimed at empowering community managers with the skills to navigate community conflict.

This session focuses on building emotional fluency using the Deepen, Orient, Transform (DOT) Model framework, providing a robust foundation for understanding conflict dynamics at every level. Participants will learn how to identify and work with conflict archetypes, apply emotional intelligence, and use the DOT Model to promote constructive dialogue. Additionally, it will cover training strategies for moderators. Ideal for those committed to creating inclusive and supportive environments.
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Deliberative Meetings and Wicked Problems: An Introduction to Deliberative Engagement

Join Martin Carcasson, Ph.D., and the director of the Colorado State University Center for Public Deliberation, for this two-hour workshop about how to engage diverse perspectives and controversial issues more productively.

This workshop covers an explanation of the concept of wicked problems (a key tool to shift conversations to a more effective framing), an exploration of social psychology and brain science that helps us understand why we are so divided and how we can change that, and an exploration of deliberative engagement tools to help elevate your conversations, sharpen your facilitation skills, and transform how your community communicates.

Demonstrating Value Through Storytelling: Proving the ROI of Community

Join Lauren Turner for this hands on, interactive workshop. Discover the art of uncovering essential data about your community and mastering the narrative to substantiate business value. Through hands-on exercises, including data analysis and generative AI prompt engineering, participants will acquire the skills to source pertinent metrics, interpret insights, and craft compelling stories that resonate. Discover innovative techniques to translate community engagement into compelling narratives that resonate with executives, driving recognition of community management’s role in fostering customer advocacy, renewal, upsell, and cross-sell.
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JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA
JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA
JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA
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JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA
JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA
JOIN US AT CMX SUMMIT - THE CONFERENCE FOR COMMUNITY BUILDING - APRIL 25 - 26TH, REDWOOD CITY, CA

Still not sure?

FAQs

CMX Summit is a global conference for community professionals, community-driven companies, marketers, and community enthusiasts. Since 2014, this annual summit has attracted a global audience and provided a unique platform to learn from top industry experts, connect with peers, and explore the latest topics and strategies in the community industry.

If you want to learn more about what happens at the CMX Summit, we suggest checking out our videos from the previous event - CMX Summit 2023: Shine.

This year, our summit features three impactful tracks:

• The Power of Community in Business: Your members are both consumers and creators—they’re using your product or service, and they have fantastic insights into what’s working and what isn’t. Access to this real-time feedback is invaluable. Ultimately, a strong community is a company’s most powerful growth engine. It’s a self-sustaining ecosystem that generates loyal customers, spreads brand love, and catalyzes innovation.

Building Sustainable Communities: Community is the future of business, and it’s time to build communities that will continue to thrive well into that future. Learn how to build a lasting community that will be healthy and thriving for the long haul.

The New Frontier of Community: As you might imagine, while AI brings robust tools and capabilities to the table, nothing can replace the genuine human connection that is the heart of community building. The key, then, is balance. Think of AI as a tool that enhances your capacity to build, nurture, and grow vibrant, engaged communities.

The CMX Summit 2024 is scheduled for Thursday, April 25th, in Redwood City, California. Additionally, there will be a dedicated day for workshops on April 26th, but please be aware that a separate workshop ticket is required for attendance.

CMX Summit 2024 is exclusively an in-person event this year.

CMX Summit welcomes anyone with an interest in building thriving communities. The conference content caters to all levels of expertise, ranging from newcomers in the community industry to C-level executives. Attendees typically include community professionals, marketing executives, and product marketers.

We're excited to offer vendors the chance to engage with our vibrant community at the CMX Summit 2024. Our sponsors are valued partners who share our commitment to success. If you're interested in becoming a sponsor, please complete the form linked here, and we'll be in touch shortly with all the details.

Absolutely! We provide various ticket options to suit your needs, including discounted options:

• Team Bundle Discount: Purchase four tickets for your team and enjoy a special discount. Look for the team bundle ticket option on our ticket page for more details.

• Nonprofit Organization Discount: If you're part of a nonprofit organization, you qualify for a 15% discount on our regular ticket. To claim this discount, simply send an email to events@cmxhub.com.

Attending the workshop is exclusive to special tickets. For instance, with the VIP All Access ticket, you gain access to the workshops scheduled on April 26th. Please be aware that the Anniversary Special and Regular tickets do not include access to workshops.

Separate workshop day tickets will soon be available on our ticket page, but keep in mind that quantities are limited.

Certainly! We welcome volunteers to be part of the CMX Summit experience. To express your interest, complete the volunteer form available here. We'll reach out to you with further details. Be sure to apply before the deadline on March 12th.

Check-in will open at 8:00 AM (PT) on April 25th. After you’ve parked, please check in at the Box Office adjacent to Fox Theatre to receive your name badge. You’ll then have access to enter the Fox Theatre, Club Fox, and the Networking Tent!

Yes! CMX Summit 2024 will be recorded, and the videos will be accessible within four weeks of the event. However, we kindly request that attendees refrain from recording video content during any CMX Summit sessions.

Absolutely. We've implemented a code of conduct to foster inclusivity for community professionals of all backgrounds attending the CMX Summit. We anticipate everyone, including attendees, staff, sponsors, and any other participants, to adhere to and enforce this code of conduct.

We're thrilled about your interest in CMX! Here are three fantastic ways to get involved in our community:

CMX Weekly Newsletter: Stay in the loop with upcoming events, agenda updates, and the latest news by signing up for the CMX Weekly newsletter.

CMX Connect Community: Connect with fellow CMX'ers by joining the CMX Connect Program. Attend in-person or virtual events to build meaningful connections within the community.

CMX Hub Facebook Group and Slack Workspace: Engage with the CMX community by joining our CMX Hub Facebook group and the CMX Slack Workspace.

We understand that plans can change. Our cancellation policy is as follows:
Full Refund: If you notify us of your inability to attend before April 1st, you will receive a full refund.
50% Refund: If you notify us before April 19th, you will be eligible for a 50% refund.
No Refund: Unfortunately, we are unable to provide refunds for cancellations made during the week of the summit.